Arrange services for the exact property and handover date. Confirm who is responsible for each account and collection service before assuming that everything transfers with a lease or closing.
Start with the responsible provider
Henrico’s Public Utilities and refuse-collection resources are separate starting points for account and collection questions. Ask which services are available at the property and whether the owner, association or resident arranges them.
Prepare the service change
Have the address, requested start or stop date and account information ready. Use the official provider’s instructions for identity or payment documents. Retain the confirmation and ask how access, deposits, final readings and a final bill are handled.
Check the collection details
Confirm the collection day, container placement, accepted materials and holiday changes for your provider. Bulky items, brush, electronics, construction waste and hazardous materials can have different disposal routes. Ask before leaving an unusual item at the curb or taking it to a facility.
Verify the first cycle
Check that service began on the expected date and that the first bill uses the correct address. If a collection is missed, use the provider’s reporting channel and retain the request number. Keep emergency reporting instructions distinct from routine billing or missed-collection contacts.